Refund policy
Return Window
Customers may request a return within 30 days of receiving their order.
Return Eligibility
To qualify for a return:
- Item must be unused and unworn
- Item must be in original condition
- Original tags and packaging must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Personalized or custom-made products
- Intimate or hygiene-related products
- Items damaged through misuse
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- Processing times may vary depending on your financial institution
Exchanges
If you wish to exchange an item for a different size or color, please contact us before returning the product.
Return Shipping Costs
If the return is due to our error (incorrect or defective item), we will cover return shipping costs.
For all other returns, customers are responsible for return shipping expenses.
Contact for Returns
Email: support@saintjameshop.com